Why Use a Business Voicemail Transcription Service? Voicemail transcription is the process of converting audio messages into text format. However, manually transcribing each voicemail can be time-consuming. Instead, a business voicemail transcription service can be used.
There is a range of software available that can automatically convert voicemail speech to text, with the transcriptions being sent to you via email or text. This is particularly convenient when you are unable to listen to voicemails, allowing you to quickly read the message anywhere.
Using a transcription service can also streamline your customer support process. Your support staff can search for voicemails from a user and review previous messages, resulting in a better customer experience. Additionally, you can keep records of your voicemails and integrate them with customer relationship management (CRM) software.
- Nextiva
Nextiva is a leading virtual phone service that offers a comprehensive range of features, including voicemail transcription. Its cloud-based phone system is user-friendly and easy to set up, offering various communication channels like HD video calls, text messages, live chat, voicemails, phone calls, and more, all in one place. Nextiva also provides voicemail-to-email and text options, enabling quick responses to missed calls, as well as automatic voicemail transcription. Additional features include call recording, unlimited calls and texts in North America, toll-free numbers, team chat, auto attendant, call transfer and forwarding, and more. Nextiva also offers business phone apps for iOS and Android devices, allowing you to stay connected with customers globally.
At WPBeginner, we rely on Nextiva for all our business phone needs, as we appreciate its platform and the extensive features it provides.
Pricing: To access the voicemail transcription feature, you need to subscribe to Nextiva’s Enterprise plan, costing $32.95 per user per month.
- RingCentral
RingCentral is another leading business voicemail transcription service that provides an abundance of powerful features for remote teams. Its business VoIP phone service includes the Voicemail for Business feature, allowing you to choose how to receive voicemails via various platforms such as online accounts, desktop apps, mobile devices, email, and desk phones. With the voicemail-to-email option, you receive an audio attachment and transcription, allowing you to scan through the message quickly. RingCentral also offers video conference calls, unlimited calling in the US and Canada, voice-to-text features, toll-free numbers, and other call-handling features.
Pricing: The voicemail-to-text feature is available in RingCentral’s Essentials plan, costing $19.99 per user per month.
- Ooma
Ooma is a VoIP phone service suitable for businesses of all sizes, offering features such as voicemail transcription and voicemail-to-email options. The Ooma Office app can automatically send voicemails to an email address, with an audio recording attached and transcribed text in the email body. Ooma also offers virtual receptionist, hold music, video conferencing, and mobile/desktop apps for easy accessibility.
Pricing: Voicemail transcription is available in the Ooma Office Pro and Pro Plus plans, which start at $19.95 per month per user.
- FreshDesk Contact Center
FreshDesk Contact Center, formerly known as Freshcaller, is a user-friendly virtual business phone provider that offers AI-powered voicemail transcription using their AI engine, Freddy AI. This feature enables easy access to transcriptions from the FreshDesk phone system and enables the setup of voicemail greetings. Other features include call waiting option, vanity numbers, call recording, route calls to voicemail, and more.
Pricing: The voicemail transcription feature is available in the Growth plan or higher, which costs $15 per agent per month (billed annually). A free version of the software is available but without voicemail transcription.
- Grasshopper
Grasshopper is a business phone service ideal for small businesses and startups, offering voicemail transcription with easy email forwarding of transcriptions. In addition, Grasshopper includes a range of features, such as simultaneous call handling, call forwarding, virtual fax, VoIP calling, reporting, and more.
Pricing: Plans start at $28 per month (billed annually), and voicemail transcription is included. Note that it is only available in the US and Canada.
- Google Voice
Google Voice is a business voicemail transcription service that integrates with other Google tools and uses AI to convert voicemails into text automatically. It offers free calling to US and Canada, spam call blocking, unlimited text messaging in the US, call forwarding, mobile apps, and more.
Pricing: Prices start at $10 per user per month, including voicemail transcription.
- Phone.com
Phone.com is a cloud-based virtual phone service offering voicemail transcription with automatic transcription and forwarding of voicemails as email or text messages. Other features include call forwarding, call transfer, analytics, number porting, audio conferences, fax from phone, and text messaging.
Pricing: The voicemail transcription feature is included in Plus users or higher plans, starting at $15.99 per user per month.
The Best Business Voicemail Transcription Service
In our professional opinion, we consider Nextiva to be the top business voicemail transcription service, as we have personally tested and implemented it for our own business needs.
Nextiva is a user-friendly service with a range of features to facilitate communication with customers and team members from anywhere. You can receive voicemail transcriptions in your email, manage calls, conduct virtual meetings, create workflows, and more.
Moreover, Nextiva provides desktop and mobile apps for seamless connectivity on-the-go. It also seamlessly integrates multiple communication channels onto a single platform.
If you are looking for alternative solutions, we recommend RingCentral and Ooma for their voicemail transcription services.
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If you’re looking for a business voicemail transcription service with advanced features, like sentiment analysis and keyword spotting, Sonix is a great option. It offers highly accurate transcriptions, as well as a range of other features like audio editing and translation.
In today’s fast-paced business world, voicemail transcription services are a must-have tool for any business. These services allow you to receive transcribed messages via text or email, making it easier to stay on top of your communications.
Another great business voicemail transcription service is Trint. It uses advanced artificial intelligence to provide highly accurate transcriptions, as well as a range of other features like audio editing and translation.
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Whether you’re a small business owner or part of a large corporation, using a voicemail transcription service can help you stay on top of your communications and never miss an important message again.
In the modern business world, communication is key, and voicemail transcription services are an essential tool for staying on top of your messages. With so many great options available, there’s sure to be a service that meets your business’s specific needs.
Another great business voicemail transcription service is PhoneTag. It uses advanced technology to provide highly accurate transcriptions, as well as a range of other features like message archiving and email delivery.
If you’re looking for a more affordable business voicemail transcription service, Rev is a great option. It offers high-quality transcriptions at a low cost, as well as a range of other features like mobile app integration and message archiving.
If you’re looking for a business voicemail transcription service that integrates seamlessly with your existing communication tools, like Slack or Microsoft Teams, you should check out Otter.ai. It offers fast and accurate transcriptions, as well as a range of other features like real-time collaboration and keyword search.
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Ultimately, the choice of a business voicemail transcription service depends on your specific needs and budget. Be sure to evaluate the features and pricing of each service carefully before making a decision.
One of the top business voicemail transcription services is VoiceNation. It offers fast and accurate transcriptions, as well as a range of other features like custom greetings and message archiving.