Have you ever wondered why visitors abandon your website? Have you wished for an effortless way to delve into the minds of your website users, without needing telepathic abilities or investing in expensive user survey tools?
If you’re like many savvy website owners, you’ve likely desired such a solution at some point during your WordPress journey. That’s why I’m thrilled to introduce the launch of our new UserFeedback plugin, designed to facilitate quick and seamless collection of genuine user feedback.
Our goal in developing this tool is to uncover the underlying reasons behind every action taken by website visitors, insights that Google Analytics alone cannot provide. By understanding the motivations and intentions driving user behavior, you’ll gain valuable insights into why visitors choose to make purchases or opt out.
Join us in harnessing the power of UserFeedback and unlock a deeper understanding of your audience’s needs and preferences.
Introducing UserFeedback: Gain Deeper Insights into User Intent with Real-Time Feedback
In 2016, I acquired a Google Analytics plugin for WordPress, completely revamping it and rebranding it as MonsterInsights. The primary objective of this plugin was to empower users with meaningful data to make informed business decisions. It allowed users to easily identify popular products or pages, as well as determine the most profitable traffic sources.
As our plugin continued to evolve, our users frequently approached us with a common question: “Is there a way to understand the intent behind every action taken by website visitors?” Understanding the intent, the “why” behind user actions, provides invaluable insights into customer behavior, enabling businesses to identify reasons for both successful and unsuccessful transactions.
Regrettably, Google Analytics only offers a partial narrative, focusing on “what is happening on your website.” It lacks the ability to address the other half of the equation: “Why are your visitors engaging in certain behaviors?” Furthermore, existing customer feedback tools in the market often come with exorbitant price tags, rendering them unaffordable for small businesses.
After careful consideration, we made the decision to develop and release a new plugin called UserFeedback. This innovative tool allows businesses to comprehend user intent by collecting real-time feedback directly from website visitors.
With UserFeedback, you have the ability to:
- Create demographic surveys to enhance your understanding of buyer personas.
- Request visitors to provide their phone numbers for a callback.
- Conduct customer satisfaction surveys to gather feedback on your products.
- Implement Net Promoter Score (NPS) surveys to gauge customer loyalty.
- Seek feedback on website design and user experience.
- Conduct product surveys to gain insights into how buyers are utilizing your products.
And much more.
Join us in embracing the power of UserFeedback and unlock the potential to comprehend user intent like never before.
UserFeedback is an exceptional WordPress plugin that empowers website owners to effortlessly launch real-time surveys, enabling them to collect valuable feedback from their site visitors. This powerful tool is available for free and offers a wide range of built-in templates and questions, ensuring a quick and seamless process for creating feedback surveys. Some of the included templates cover areas such as website feedback/experience, ecommerce store surveys, Net Promoter Score (NPS) surveys, post-purchase reviews, product usage surveys, competitive research, and much more. UserFeedback allows you to ask your customers any question you’ve ever dreamed of, with ease and efficiency.
By combining UserFeedback with a robust analytics tool like MonsterInsights, website owners can finally gain insights into both the “why” and the “what” behind user behavior on their WordPress websites. This powerful combination provides direct access to visitors’ desires and requirements, enabling businesses to implement changes that will elevate their websites and take their businesses to the next level.
As part of our commitment to continuous improvement, we have ambitious plans to introduce additional helpful templates and add-ons to UserFeedback, further enhancing its power and making it an indispensable tool for understanding website visitors.
Join us on this exciting journey and unlock the full potential of UserFeedback to gain a deeper understanding of your website visitors and drive meaningful improvements to your online presence.