eFax review

Fax machines are no longer a financially viable investment for most businesses, yet some may still require the ability to send and receive faxes. For such businesses, online fax software platforms present a practical and economical alternative to purchasing a fax machine.

In this eFax online fax review, we will examine the software’s features and evaluate its suitability in comparison to other top online fax services.

EFAX: PLANS AND PRICING

eFax provides three subscription options: Plus ($18.99 per month), Pro ($24.99 per month), and Corporate (custom pricing determined by your usage volume). If you opt to pay for a full year upfront, you receive a 17% discount.

The Plus plan permits users to send and receive up to 170 pages per month. The Pro plan raises the monthly limit to 275 pages, but it requires a $10 setup fee and is otherwise identical to the Plus plan. The Corporate plan enables higher page volumes, is HIPAA compliant, includes an optional Business Associate Agreement, and offers API integration with other applications. For this plan, you must request a quote directly from eFax.

Switching from the Plus plan to Pro increases the monthly page limit from 150 to 200.

EFAX: FEATURES AND UTILITIES

eFax offers multiple ways to exchange faxes. The primary method involves accessing the eFax dashboard on the official website to send faxes directly. Users can create contacts to keep track of ongoing recipients as well.

Moreover, eFax supports email-to-fax functionality, which allows users to send faxes through their email client. Other options include the mobile app, available on iOS and Android, and the desktop app (eFax Messenger) compatible with Windows or macOS operating systems.

The desktop app offers additional features, including the ability to edit and send faxes, and a Print Driver feature that enables users to convert any document on their computer into a fax. Furthermore, the app can import contacts from email clients to streamline the document-sending process.

For Windows 10 users, eFax Messenger provides the easiest way to access eFax.

EFAX: SETUP

Signing up for eFax allows you to choose a fax number and link your email address. Regardless of whether you’re signing up for a free trial, the service necessitates providing a credit card number to create an account.

After creating an account, you can begin sending and viewing faxes with minimal setup required. To send faxes directly from your computer, you can install the desktop app.

Upon logging in, you’ll be directed to the My Account Home page.

EFAX: INTERFACE AND PERFORMANCE

The eFax website has a relatively simplistic design, but the eFax Messenger and mobile app feature a more modern appearance. Nonetheless, it’s straightforward to view and manage faxes, regardless of how you access the platform.

eFax simplifies the fax-sending process, allowing you to send documents to as many as 50 people within seconds. However, we’ve noticed a pattern of user complaints indicating that faxes can take a long time to reach their recipients. Once your fax reaches its intended destination, you should receive a confirmation email.

EFAX: SUPPORT

The eFax Help Center should be your first stop if you encounter any difficulties while using the service. It features guides on how to set up and use eFax, adjust preferences, and more.

Although there are no help forums, if you can’t find the answer you’re seeking in the Help Center, you can contact eFax support directly. According to the official website, live support is available 24/7 via chat or phone.

The eFax Help Center contains extensive information about the application’s features and settings.

EFAX: THE COMPETITION

Fax.plus (opens in a new tab) is a popular alternative to eFax, offering a more affordable option at $19.99 per month to send and receive 800 fax pages compared to eFax’s $29.99 monthly fee for 750 pages.

SRFax (opens in a new tab) is another notable eFax competitor, with a cost of $19 per month to send and receive 800 pages, making it a more cost-effective choice.

EFAX: FINAL VERDICT

Despite its unremarkable presentation and pricing, eFax offers all the necessary features for businesses of all sizes to send and receive faxes without a fax machine. You can send faxes through various channels, such as the website, mobile app, eFax Messenger app, or your existing email client.

One downside is that eFax separates tracking of sent and received faxes, which could incur additional costs for companies that mainly focus on either sending or receiving faxes.

Overall, eFax is a suitable faxing tool for businesses, but it may not be the most cost-effective option available.